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WE ARE SHIPPING ALL PRODUCTS!!
Please note that while our delivery service has thus far been reliable and timely, we have recently received a very limited number of reports of minor delays on shipments in which orders are delivered a few to several days past estimated times.
Be aware that USPS is facing challenges we have not seen before. Orders placed through USPS *may* take longer than estimated to be delivered. Thus we are now offering UPS delivery on all orders! If you are concerned with the current post office situation, we highly encourage you to select UPS as a shipping option on checkout. Please also be aware that while UPS costs are significantly higher than USPS, these are the real costs we incur for shipping & handling.
We guarantee to process and ship within our disclosed window for Standard, Express, and Overnight options, but we are not responsible for delivering your package. Please use the tracking # we provide in your shipping confirmation email to contact the delivery service for updates on your package after it leaves our facility.
WE PROMISE TO CONTINUE PROCESSING ALL ORDERS ACCORDING TO OUR DISCLOSED PRACTICES, but we cannot speak for UPS or USPS. Our delivery windows are our best estimates given the most current data.
For these reasons, please allow a few extra days for both standard and express shipments as the world adjusts to this unprecedented situation. Thank you for your patience and understanding as our small operation works our hardest to provide for as many people as possible during this never-before-seen situation.
We offer a variety of shipping options to meet your needs!
- STANDARD SHIPPING will be processed & sent out within 3 business days, plus ground delivery time. Total STANDARD SHIPPING from our door to yours is estimated 5-8 business days.
- EXPRESS SHIPPING will be processed & sent out within 1 business day, plus ground delivery time. Total EXPRESS SHIPPING from our door to yours is estimated 3-4 business days.
- 2 BUSINESS DAY delivery from our door to yours is also available. 2 DAY delivery will be processed during business hours and sent out same day. Orders after 5 pm and on weekends will be processed and sent on the next business day. (This option is not available for orders containing 35% Food Grade Hydrogen Peroxide, as this product cannot be sent via air transport.)
- INTERNATIONAL SHIPPING will be processed & sent out within 5 business days, plus delivery time. Total INTERNATIONAL SHIPPING from our door to yours is estimated 8-12 business days.
- We can also arrange for local pick up if you are in our area to bypass shipping costs. Please contact us via email or phone to make arrangements for local pick up.
- Please contact us via phone at 817-330-4118 or email at email@example.com if you would like to add extra services such as registered mail or signature requirements.
- Business days are Monday - Friday, 9 AM to 5 PM CST. Orders placed after 5 PM Monday - Friday or on weekends will begin processing the following business day.
- Any order that contains 35% Food Grade Hydrogen Peroxide will be shipped via UPS Ground and cannot go by air. All other orders are shipped USPS.
- Again, any order that contains 35% Food Grade Hydrogen Peroxide will be shipped via UPS Ground and cannot go by air.
- Shipping rates are calculated based on the weight and size of your package.
- All orders include tracking number and insurance.
- You will receive an order confirmation email with details including your order number shortly after placing your order. You will receive a separate shipping confirmation email after your order has been processed which will include your tracking number. Please make sure to enter your email address correctly at checkout, and carefully check your spam/junk folders for these updates just in case you have not added us to your safe senders list. Confirmation emails will come from High Vibe Health from The Garden of Eden at firstname.lastname@example.org.
- Use your tracking number to track your order! Hydrogen peroxide orders use UPS.com. All other orders use USPS.com.
- If you notice that your address is incorrect, contact us immediately to correct it. We can update your address with the correct info before we send your order out for delivery. However, we cannot change your address or redirect the package in any way once we send it out for delivery. If your package is returned to us or undeliverable due to incorrect address, you will incur extra shipping charges to send it again.
- From time to time, our shipping software flags an address as "unverified". We will contact you if this happens, and we will not ship your package until we confirm your address to avoid extra shipping charges. Please note that this may additional time to your estimated delivery window.
- We cannot ship to PO boxes or military addresses. If you enter this info for your shipping address, it is going to delay your shipment because we then have to contact you and verify a real street address.