Refund Policy​

 Photos Required

If you would like a return or a refund, we need photos of the PACKAGING as well as the CONTENTS sent to our email at gardenofedenvortex@gmail.com within 24 hours of your receipt of the package. We must have these photos to consider a refund or replacement. We will not consider your request without photos of the PACKAGING as well as the CONTENTS.

We intentionally use crushproof boxes that are tested to withstand hundreds of pounds of pressure during shipping, and we pack the contents carefully and considerately for optimal transport. If there is any issue, we need to see the condition of the entire package you received from us to properly assess and upgrade our standards and procedures. If your box and/or products are damaged in any way, shape, or form during transit, FedEx, UPS, and USPS all require photos for any damage claims. Photos are necessary thus required for refund consideration.

 Restocking Fee

All returns will incur a 15% restocking fee to compensate our time and potential degradation of our products.

 Refund Processing

If and when we choose to issue a refund, our payment processor discloses that it may take 3-10 business days for the credit to reflect back to your original form of payment.

 Packages Lost or Damaged in Transit

If FedEx, UPS, or USPS damages or loses your package during transit or delivers to the wrong address, be aware that this requires filing a claim with the delivery service. We cannot refund or replace your package until the claim is processed and approved by the delivery service, as we do not have the means to do so until we are reimbursed for the lost or damaged items.

 Returning 35% FGHP

Please note that in case of return, 35% Food Grade Hydrogen Peroxide can only be sent to us if you refuse delivery / Return to Sender in the original, unopened packaging. It is a product that must be sent within certain regulatory procedures, and if you send it by any other means you would have to get certain hazmat certifications and licenses to do so - which would be your individual responsibility.

 Unrefundables

• Please note that if you used a credit or debit card to order, we CANNOT refund the approximately 3% payment processing fee - even if you cancel your order before we send it to you. This is the real cost to use the payment processing service, and it is automatically deducted from your order total by the payment processor. We don't receive that 3% fee, so we can't refund it to you.
  
  
• Please note that we CANNOT refund shipping fees! If we sent a package to you, we incurred the real cost of shipping and cannot recoup that expense. If the package is returned to us as undeliverable for any reason, it will incur an extra charge to ship to you again.
  
  
• Print and digital media, memberships and dues, inhabitance donations, custom pieces, and any and all services, including coaching and consultations, are non-refundable.
  
  
• IF FedEx, UPS, or USPS service keeps your package at one of their locations for you to pick up because you were unavailable to receive delivery, your order is ineligible for refund on the grounds that you did not or do not pick it up from their location. We provide the tracking number, so it is your responsibility to take note of where your package is in the delivery pipeline. 
• • If your package is held at a location, it is your responsibility to be aware of that by monitoring the tracking info, and it is also your responsibility to contact the delivery service to obtain it or schedule redelivery. 
  • We do not have the means to manually track every package once it leaves our facility, and we trust it will reach you swiftly and safely unless an issue is brought to our attention.
  • We automatically send shipping confirmation emails with tracking numbers once your package is processed, and you are responsible for using this info to trace the whereabouts of your package as it moves through the delivery system. IF you do not receive this tracking number within our disclosed processing time for the shipping option you chose at checkout, you must contact us ASAP. If you are unreasonably delayed in bringing this to our attention, we may exercise our discretion in approving or denying any claims. See our Shipping Policy for more info.